People & Technology Improves Performance of IT Service Desk with BDNA
BDNA Software Reduces Cost Per Incident of Service Desk
2008-11-03
Belgium - November 3, 2008 - BDNA, the leading solution provider of IT infrastructure insight and analysis, announces its partnership with People & Technology, a specialist in project based services to improve the efficiency of IT within organizations. Via the partnership, BDNA's technology will provide its customers with accurate, enriched intelligence about their IT infrastructure and make the information available to their service desk.
The information automatically provided by BDNA Insight will dramatically reduce the amount of time the services team spends resolving queries, as core details about the asset in question, such as the exact hardware configuration, installed products, version numbers and patch levels, will already be known.
"Traditionally, the services team has to ask a series of questions in order to identify an IT asset and ascertain its software and hardware history, before they can get down to discussing the problem. With the high volume of calls received by the service desk of our customers, this affects the number of queries that can be dealt with on a given day," explains Vanessa Flament, Managing Director People & Technology. "BDNA has good credentials. It is a market zone partner of BMC and we were impressed by the technology's ability to keep the information in the service team's systems accurate and up-to-date."
BDNA's technology also enables the customers' service teams to discover any significant changes relating to an asset between scans. For example, a new piece of software may have been installed. This visibility enables the team to spot patterns and potentially pinpoint the trigger for a problem.
"Our solution has given the services teams at People & Technology's customers more time to get to the root of IT problems because they now have all information to solve the problem at hand," said Gilles Hocepied, European Sales Manager BDNA. "This has added real value to People & Technology's offering, setting it apart from its competitors."
About BDNA
BDNA's Insight solution enables CIOs to navigate, analyze and manage their IT infrastructure. BDNA Insight is comprised of three key components: a patented, agentless discovery system that identifies all of a company's networked technology assets; a unique product catalog that provides technical, financial and compliance data on a comprehensive list of vendors' products; and a reporting framework with flexible analytical capabilities. The solution allows CIOs to identify, enrich and analyze high-value data related to their company's IT assets via an elegant interface that does not require any application implementation. At dozens of customer sites around the globe, BDNA's Insight is used to help senior IT professionals make more informed decisions and optimize their IT strategy and governance.
BDNA's customers include global organizations such as Lockheed Martin, Motorola, Telecom Italia and the US Army. BDNA is headquartered in Mountain View, Calif., with offices across the United States and Europe.
About People & Technology
For more information, please visit www.people-tech.com
US
Cathy Wright
Kulesa PR for BDNA
Tel: +650 340-1985
cathy@kulesapr.com
Europe
Kirsty Sewter or Nikki Scrivener
Fourth Day PR for BDNA
Tel: +44 20 7403 4411
kirsty@fourthday.co.uk / nikki@fourthday.co.uk
