BDNA helps IT organizations improve service quality and reduce costs by providing accurate and reliable data that improves incident rates, reduces resolution times and increases first call resolution rates.
Improve Service Quality and Decrease Service Costs
Low Mean Time to Resolution (MTTR)
Low First Call Resolution (FCR)
High Incident Rates
High Cost Per Ticket/Incident
The BDNA Solution for Service Desk
and IT Service Management
Technopedia provides a common language
for IT, enabling data from multiple sources to be
mapped to a single identity.